1 star: Bad

CEX.IO is a scam website

CEX.IO is a scam website. They are very quick to collect your money, but when it comes time to with'draw it, they start giving you silly excuses, and then eventually stop communicating with you and disappear. I lost $27,000 to this company. Luckily, a friend introduced me to Topnotch Recuperations, with their help, I managed to get my money back. For those who need help getting their money back, I highly recommend topnotchrecuperations.com

1 star: Bad

SCAM

SCAM

Every single 5 star review is unreliable. They are bot created. Look at the text. Look at their reviews. There's not a single valid 4 or 5 star.

Obvious SCAM. Stay clear of these people. In general though - don't trade crypto. None of the platforms will ever allow you to withdraw real money.

Reply from CEX.IO
Dear Simon Nielsen,

Thank you for your review.

If you face some issues with withdrawal, then please contact the Support Team via chat at support.cex.io or in the app. The Support Team will help you resolve the issue. Also, check our guides on Help Centre and Limits and Commission page to find out more about payment options.

On behalf of CEX.IO,
Social Networks Supervisor
1 star: Bad

Scam Scam Scam they ring me 15 times a…

Scam Scam Scam they ring me 15 times a day and although im a minor they still try to get my parents money

1 star: Bad

FRAUD ! SCAM ! THEFT !

5 months ago they STOLE ALL MY MONEY and CRYPTO!!

Check all the complaints of people, like myself, that were NEVER ALLOWED to WITHDRAW!

5 star ratings are MANIPULATED!

FRAUD ! SCAM ! THEFT !

Only the latest review will count in the company's TrustScore
5 stars: Excellent
1 star: Bad

SCAM SCAM SCAM SCAM

SCAM SCAM SCAM SCAM. They never respond to emails. They are working with a company called EnigmineTrade. They are scammers too. They put me onto this lady who helped me buy Ethereum. All looked great with good profit, but when it came to withdrawal, more money was expected for this and that. In the end I gave them £24,000 to get my supposed profit of $288,000. Absolutely rubbish. The woman blocked me on whatsapp. This is the second time I have been scammed by these disgusting people. Please do NOT trade with them. You will never get your money.

Reply from CEX.IO
Dear Angela Lynn Parry,

Thank you for letting us know about your situation.

Please note that CEX.IO has no relation to company called EnigmineTrade. If you send crypto or fiat to an unregulated platform, and they disappear with your money, we cannot help you there, your best course of action is to contact your local police department and file a crime report.

On behalf of CEX.IO,
Social Networks Supervisor
4 stars: Great

The review from me is very very good…

The review from me is very very good except for some details for example I needed to send my documentatiom 2 or 3 times.

1 star: Bad

No Support

Verification has failed three times for no apparent reason. Tried phoning support to sort it out and line went dead

Update after finally hearing from support: looks like this company is having problems - was asked to try again in two months. Have asked them to delete my account

Reply from CEX.IO
Dear Drew,

Thank you for letting us know about your situation.

Please check our guides on the Help Centre to make sure that everything is correct on your side. If you already tried to contact the Support Team via chat at support.cex.io or in the app, then please wait for a response. The Support Team will take a look and help you resolve the issue.

On behalf of CEX.IO,
Social Networks Supervisor
4 stars: Great

The platform is user-friendly, but still needs a lot of improvement.

The platform is user-friendly, but there is still room for improvement. Also at Earn, the next rewards date is in the past.

Which is also annoying that a new screen opens every time.

The passive returns are displayed in real time, which is a real plus for the platform.

1 star: Bad

MY money NOT yours!

Please, JUST FOR A MOMENT
Please, PAY ATTENTION
up140453381

My PAYMENT CARD IS A VIRTUAL MASTER CARD

MY VIRTUAL PAYMENT CARD'S NUMBER AND PAYMENTS IN THE MAIN CARD'S ACCOUNT STATEMENT which I've already provided on 4th of June

EDITED on 10th of June
EDITED on 9th of June
EDITED on 8th of June

Please, read the below;
Today I've received an email from Halley. The following is my reply;
Dear Halley,
My PAYMENT CARD IS A VIRTUAL MASTER CARD. What I was asked to provide statement for my payment card ****8269 which is in the MAIN MASTER CARD'S STATEMENT (which I've already provided).

Please, JUST FOR A MOMENT
Please, PAY ATTENTION

Because you are my last hope. I've already written the below to 6 members of CEX.IO SUPPORT TEAM, now writing to you, which makes you 7th person in line.

An Excerpt from EXPERIAN:
"..When you use the virtual credit card to check out online, THE TRANSACTION WILL SHOW UP ON YOUR ACCOUNT STATEMENT as if you had used your regular card information..."

ALL OVER THE WORLD, BANKS DON'T PROVIDE VIRTUAL CARD STATEMENT. You can ONLY SEE VIRTUAL CARD NUMBER AND PAYMENTS in The Main Credit Card's Account Statement.

Please read the below excerpt from my email to James on 4th of June;
------------------
Dear James,
...Please see the Attached PDF of My Main-Physical and My Virtual Master Card Statement.

You will see in the second half of the credit card statement the subheading which is written in bold letters ending with My Virtual Card last four digits ****8269 and under the subheading my Virtual Card Payments.

For your information, in the statement you will also see My Mobile Number which is registered with CEX.IO ....
-------------------
I have to write one more time after I've written to 7 members of CEX.IO Support Team including you, Halley.

I use a VIRTUAL MASTER CARD (for security reasons) which you say PAYMENT CARD that's is linked to my Main Master Card Account.

I've already provided to James my Main Master Card Account Statement on 4th of June.

Please see my PDF MAIN MASTER CARD ACCOUNT STATEMENT FOR MY VIRTUAL CARD NUMBERS AND MY VIRTUAL CARD PAYMENTS TOO.

IT'S IN THE MAIN CARD'S ACCOUNT STATEMENT.

Regards
------------------
I've provided the necessary PDF information in appropriate format and quality. I've sent it to James on 4th of June. NO REPLY!
EDITED on 8th June
up140453381
-------------
CEX.IO forgets when I use my Virtual Master Card I complete and pass Master Card's International 3D Secure Authentication for this very reason, please release my XRP.

I had high hopes of CEX.IO crypto buy sell platform. Unfortunately it's all gone with great disappointment since CEX.IO held my XRP 46,5551.

I've already provided more than 10 selfies:
First, what CEX.IO web page said ("..If you are using a virtual payment card, upload a photo of yourself holding the screen of your online/mobile banking...") I have a screen shot of CEX.IO web page.

Second, what Andy said
Third, what Bob said
Fourth, what Social Network Supervisor said.

I've written to Andy again on June, 2nd. No reply! CEX.IO What you are doing is terribly wrong. Because I'm the Card Owner of my Virtual Master Card which linked to my Main-Physical Card. One more time I underline the fact that we will see my CEX.IO Payments in the second half of June in the statement of my Main Card.

In order to hold my money you have to prove my Virtual Master Card is someone else's. Under a baseless assumption that's definitely not based upon any data or evidence you cannot hold and you cannot have one's money. An assumption that's something that you accept as true without proof never gives you authority to hold my money. Your AI misleading you all.

I want my XRP back. it's not yours it's my XRP!! Please, solve this unnecessary, an assumption based problem.
up140453381

Reply from CEX.IO
Dear o.edmonton,

Please check the last response from Support Team about requirements for card statement and please provide an information in appropriate format and quality. Please provide necessary information to resolve the issue and proceed.

On behalf of CEX.IO,
Social Networks Supervisor
Only the latest review will count in the company's TrustScore
1 star: Bad

CEX.IO does not allow assets to be transferred off the exchange.

After a 2 month process to withdraw my BTC, where all documentation has been supplied, CEX.IO still won't allow BTC to be transferred off the exchange. Very poor communication and support. Be careful!

Happy to litigate with any others in a similar position.

1 star: Bad

Fund not deposit in my account

I transferred the fund on 27th May 2021 (CEX. IO: Tx ID: 32474413907 & Advcash Transaction ID: b9c3334e-ca50-407b-9de5-a3f6dac620b6), but it was never deposited to my CEX.io account. The report was sent to wire(at)cex.io with full details instantly to take necessary action. No one is responding to my emails till today (2nd June 2021). What happened to my money?

Reply from CEX.IO
Dear Benjamin Huda Chowdhury,

Thank you for posting your feedback.

Please check our guide on Help Centre about AdvCash transactions to make sure that everything is correct on your side. For example, your CEX.IO account and Advcash account should be associated with the same email address.

If you face some issue, then please contact the Support Team via chat at support.cex.io or mobile app. If you already tried to contact the Support Team, then please wait for a reply.

On behalf of CEX.IO,
Social Networks Supervisor
5 stars: Excellent

Cex.io is a trusted exchange they…

Cex.io is a trusted exchange they provides buy or sell crypto in their exchange

Only the latest review will count in the company's TrustScore
4 stars: Great

Very nice Trading Platform with Coin…

Very nice Trading Platform with Coin Stacking and Loans. Passive Income is here very active and good! Nice affiliat Programm. It's not a 3- scheme. POI is very high and profitable!

Reply from CEX.IO
Dear Lukas Seifert,

Thank you very much for rating our services.

The feedback like yours is a result of the everyday hard work of each one at CEX.IO and it is what we are aiming for - delivering the best products and the most advantageous product.

We would be really happy if you have any recommendations/suggestions for us to get the highest rating from you.

CEX.IO is here for you to fulfill your trading needs and requests.

On behalf of CEX.IO,
Social Networks Supervisor
5 stars: Excellent

The beginner

Trading with crypto is a new thing for me. So as a beginner i looked for info around. Most of the people i've asked recommended CEX.IO as stable, reliable and functional platform, so im here and im ready for trading. Goold luck

5 stars: Excellent
5 stars: Excellent

Good service and company overall

Good service and company overall ! Recommend it ! They have giveaways, some air drops, trusty long term saving wallet and cheap commissions !

5 stars: Excellent

Great platform

Great platform, nice interface)

5 stars: Excellent
5 stars: Excellent